FAQs

How can I contact Shineveo?
For assistance, please contact us by email at info@shineveo.com.
Our customer support team will be happy to answer any questions you may have.

Where do you ship orders?
We currently ship exclusively within Poland.

Can I change or cancel my order?
We process orders as quickly as possible, so any requests to modify or cancel an order must be made within 12 hours of placing it. After this period, changes can no longer be made.
Once you receive your order, you may return it for a full refund.

What payment methods do you accept?
We accept payments by Visa, MasterCard, and American Express (Amex).

Where do your products come from?
Our products are sourced from Hong Kong.

When will my order be processed?
Orders are prepared on business days (Monday through Friday).
Processing takes 1–3 business days after payment has been confirmed, and orders are shipped on the following business day.
During periods of high demand (such as holidays, vacations, or sales events), processing times may be slightly longer. We do not ship orders on weekends.

What if I don't receive my order?
If your order has not been delivered within 30 days from the shipping date, you are eligible for a full refund.

How long does delivery take?
Estimated delivery time is 2–4 weeks.

How do I return an order?
To start a return, please contact us by email at info@shineveo.com.